Why are you required to verify your age before you purchase from our website?

The products we sell are restricted by law to persons 18 or over. To ensure we comply with the law and all relevant legislation, we age-verify our customers.

You must be at least 18 years of age to use our site or purchase from us.

By making a purchase with Healthy Start Ltd (T/A Electronic Cigarette Co), you are agreeing to allow us to confirm your age with 1account age verification.

How is age verified?

We use 1account (One Account Mobile Limited) age verification software on our website which checks the details you provide to us against several publicly-available sources, such as the electoral roll. Other sources include mobile phone records and information relating to credit references.

Your age will not need to be verified again in the future.

If 1account is not able to confirm your age, you may be asked for valid proof of age. This may include documents such as a UK driving licence.

Examples of difficulties in validating age can include a recent change of address, a name change, or using someone else's mobile phone number.

Extract from our privacy policy regarding age verification data

2a. Information we collect from other sources

Where you have asked us to provide a restricted product or service, we may collect information from One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislation. We will record that you have been successfully verified so that you don’t need to go through the process again. You can find information about how 1account manage your personal data and view their privacy policy by visiting their website: 1account.net.

2b. Who we share your information with

Where you have asked us to provide an restricted product or service, we may share your information with One Account Mobile Limited (1account), and third-party providers of identity data to 1account. This is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislation. 1account may retain relevant data for the purpose of future verifications. All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account how manage your personal data and view their privacy policy by visiting their website: 1account.net.

What happens with my personal data?

We only share the information you enter on our website with 1account. We don't have access to or store any additional data processed by 1account.

1account may retain relevant data for the purpose of future verification. All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about how 1account manages your personal data and view their privacy policy by visiting their website at 1account.

If you have any queries or questions

Please contact us for any queries regarding the age verification process.